What to Do if Your Amazon Package Never Arrived
From tracking services to refund requests, here'due south everything you can do to protect your Amazon packages from theft and misfortune.
Over the form of a year, Amazon delivers billions of packages. But with and so many orders being placed, Prime customers and other people will occasionally accept to deal with an Amazon missing packet or delivery delay.
At present that Amazon parcels are trackable to inside minutes of delivery in many locations, one lost parcel tin seem like a mystery worthy of a podcast. Is your Amazon bundle missing? Before y'all freak out, cheque out our guide on what to do if your Amazon package didn't arrive.
Take Full Advantage of Amazon Package Tracking
To track nearly packages, you should sign into your Amazon account, click on "Returns & Orders," then select the "Runway package" option. You'll exist able to run across the purchase engagement, shipping date, when the package was sent out for delivery, and arrival info. You lot tin likewise see specifics on where the package was left: for instance, "near the front end door" or "inside the residence'due south mailbox." Keep in mind this may be dependent on the delivery person noting such details, so non every shipment may have this crucial information.
Amazon Map Tracking allows you to follow the real-time progress of select Amazon packages.
Looking for something more than robust? Amazon Map Tracking is a feature that allows yous to track the real-time progress of select packages delivered by Amazon.
On the twenty-four hour period of delivery, click "Runway package" from your Amazon account, shipment confirmation email, or the notification on Amazon's app. You tin then see the remaining number of stops the driver has earlier the delivery arrives at your door. Notation that map tracking is disabled for wish list or souvenir orders to protect the recipient's privacy.
Amazon Photograph on Commitment is another shipping service that tin can come in handy. It'll send you a photo to confirm the delivery has been made when a bundle is left unattended. If you'd rather not have Amazon have photos of your property, y'all tin can opt out past contacting client service.
SEE ALSO: How to Get an Amazon Refund for a Late Delivery
Nigh Amazon orders are trackable one time the packages take shipped. The merely real exception should be standard international shipments, and peradventure certain items sold by Amazon Marketplace sellers.
How to Contact Amazon About a Missing Packet
If your Amazon parcel shows as delivered but you tin't find it, don't panic! Amazon recommends first checking the delivery details — ensure the address is correct, check the porch or garage, and run into whether one of your neighbors accepted your order.
In "rare cases," Amazon packages show as delivered up to 48 hours prior to their actual arrival. If you're within that window, wait to run across if your guild shows up — it could still be en route.
In 'rare cases,' Amazon packages show equally delivered up to 48 hours prior to their actual inflow.
If your Amazon package hasn't arrived after those 48 hours, you lot should either contact Amazon to study the missing package, or go far impact with the carrier or 3rd-party seller. Who should you call? Consult your tracking information.
If the parcel arrived at Amazon's facility or the carrier facility, contact Amazon with the commitment complaint; if it didn't go far at the facility, contact the third-party seller. Either mode, you want to have the lodge number handy.
When dealing with Amazon, go first to the "Customer Service" folio. Select the type of issue you need aid with, the order that's affected, that the order says delivered only isn't in that location, and that y'all need more aid. You tin either click "Start chatting now" to collaborate with a bot, or click "Request phone call now" to get help over the phone. If you opt for the latter, you'll need to enter your number, and click "Phone call me now" to talk to a representative by phone near your Amazon delivery problems.
Meet ALSO: Can Yous Share Amazon Prime?
If a tertiary-party seller was responsible for the guild, you should go to your orders and select the seller. So click on the "Ask a question" push button, and Amazon's Seller Messaging Assistant program will probable pop upwardly. After the prompt about what you demand help with, choose the option for "An gild I take placed." The plan will lead y'all through the steps to resolve your event. Note that a seller has 48 hours to reply before you can contact Amazon to file a missing-parcel claim.
You lot might be eligible for a refund request under the Amazon A-to-z Guarantee of protection in these cases when you purchase tertiary-party-seller items:
- Three days have passed since the latest estimated delivery date.
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- The tracking from Amazon says it was delivered, merely no packet has arrived.
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- The order is different from expected, or yous've returned it in accordance with Amazon's render policies.
While no figures are available for missing Amazon packages, Amanda Ip with Amazon PR says the vast majority of packages make information technology to customers without whatever issues.
"Refund requests can take upwardly to i calendar week to investigate," Ip says. "We volition notify yous of our decision via the email address associated with your account. To view the status of your request, locate your guild in the list on the Your Orders page and select 'Problem with order.'" You lot can likewise monitor the status via Amazon Pay.
What if Your Amazon Packet Is Belatedly?
If a guaranteed commitment engagement provided on the checkout page was missed, then you could be eligible for an Amazon package refund. Cheque first to run into that the refund requirements are met — including shipment to an eligible accost via an eligible shipping method. Then go to the contact page to written report the late delivery.
Prime members may receive $5 to $xx in promotional credit when a Prime order is late.
Though Amazon Prime number members used to receive a free month of Prime for a late Amazon delivery, the policy has changed. Now Amazon offers a refund of shipping charges when an order is late, while Prime number members may receive $five to $20 in promotional credit, a xx% Prime disbelieve, or something else.
What to Do if Your Amazon Package Is Stolen
According to a report from C+R Research, 23% of Americans have reported having a package stolen. If you believe your Amazon packet was stolen, contact Amazon for a refund, or to request the items be sent once more. You should also file a police report almost the Amazon package theft, specially if yous take security camera footage the police force officers tin view.
SEE ALSO: How to Salvage Money Using the Amazon App
Have an Amazon Bundle Stolen? How to Foreclose a Repeat
If an Amazon bundle was stolen from your doorstep, you tin take steps to foreclose so-chosen "porch pirates" from striking once again. For instance, consider the Amazon Hub Lockers or Counters bachelor in various cities. Find ane by ZIP lawmaking, add together it to your Amazon address volume, and then select that delivery option during checkout. The bundle is shipped to that location, and you'll want to bring your commitment confirmation email when picking information technology up.
Currently, in 50 cities and surrounding areas, Amazon as well offers Primal by Amazon for Prime number members. This service provides keyless entry for guests and in-home deliveries.
While y'all have to pay for the Key-compatible smart lock and camera, the in-home delivery carries no extra accuse for Prime members. With the camera, you lot can see who enters your home to evangelize packages. Information technology tin can too exist used to let in guests, cleaning staff, and pet sitters. Notation that in-home deliveries have been paused indefinitely due to the pandemic; Amazon suggests In-Garage Delivery for contactless delivery instead.
Twenty-three percent of Americans have reported having a package stolen.
With Key for Garage, customers tin monitor and control their garage doors with the Fundamental app. Plus, Amazon Prime members in select areas can go in-garage deliveries — assuming they take a compatible myQ-connected garage door opener or hub.
Amazon has introduced Fundamental for Gate, equally well, which lets customers have orders delivered inside their gates. "It's ideal for single-family homes and small multi-unit of measurement apartment buildings with electric garden and driveway gates or doors that tin can exist triggered via relay," according to Amazon. You'll need the Ring Access Controller Pro 2 and Central by Amazon app in lodge to set it up.
Some people accept decided to exist proactive and teach porch pirates a lesson. A variety of videos talk virtually about how to create a decoy package that contains a glitter "flop." An ex-NASA engineer fifty-fifty upped the ante and added "evil-smelling skunk fart spray" and "constabulary sounds" to his trap.
Of course, when it comes to package theft, you tin occasionally rely on karma. One Florida adult female got a squirmy surprise when she stole a box containing 500 worms for a pet disguised dragon. She didn't keep the parcel, and the lizard got his snacks back.
DealNews may be compensated by companies mentioned in this article. Delight notation that, although prices sometimes fluctuate or elapse unexpectedly, all products and deals mentioned in this feature were available at the lowest full cost nosotros could find at the time of publication (unless otherwise specified).
Source: https://www.dealnews.com/features/Amazon/Amazon-Package-Is-Missing/
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